> For the complete documentation index, see [llms.txt](https://trybee-try-before-you-buy.gitbook.io/trybee-try-before-you-buy-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trybee-try-before-you-buy.gitbook.io/trybee-try-before-you-buy-docs/trybee-try-before-you-buy/how-to-view-trial-based-orders-in-trybee.md).
# How to view trial-based orders in TryBee?
### Try Orders – Managing Trial-Based Orders
All orders placed through the **Try Before You Buy** model are automatically recorded within the **Try Orders** tab inside the **TryBee dashboard.** This centralized view enables merchants to efficiently **monitor, manage,** and take action on all **active** and completed **trial orders.**
#### Accessing Try Orders
To view **trial-based orders:**
1. Navigate to **TryBee – Try Before You Buy** within your Shopify admin.
2. Click on the **Try Orders** tab from the left-hand menu.
Here, you will find a structured list of all **trial orders categorized** by status, including: **All, Pending, Captured, Overdue**
If a customer has **not completed payment** and in the **trial period,** the order will appear under the **Overdue** section for immediate attention.
#### Viewing Order Details
Each order is listed with essential information such as: **Order number, Customer name, Due date, Payment status, Order amount, Creation date**. To review complete order details, simply **click** on the **Order Number**. This will open a detailed view displaying:
* Trial status and remaining days
* Trial end date
* Items kept by the customer
* Individual product pricing
* Customer information
* Order Summary
* Trail Details
* Payment Information
This detailed breakdown ensures **full transparency** into the customer's trial activity and purchase intent.
#### Payment Capture Process
Payment handling is designed to be flexible and automated:
* **Automatic Capture:**\
Once the **trial period ends**, payment is **automatically captured** for the items the customer chooses to keep.
* **Manual Capture (On-Demand):**\
Merchants can **proactively collect payment** at any time by clicking the **Capture Payment** button within the order details page. This provides greater **operational control** when required.
Once payment is captured:
* The customer receives a **confirmation email.**
* The **payment** is successfully **processed.**
* The **order status updates** accordingly within the dashboard.
#### Viewing Orders in Shopify
For additional reference or **advanced order management**, merchants can click **View in Shopify** directly from the **order details page**. This redirects to the native **Shopify order view**, allowing access to **Shopify’s built-in order** management tools and records.
The **Try Orders** tab serves as the operational hub for managing all **trial-based transactions**. From **monitoring overdue payments** to manually capturing charges and reviewing **detailed customer activity**, this section ensures complete control and **clarity** over your **Try Before You Buy workflow.**
If you **need assistance**, you can contact our **support team** directly through the **in-app chat** within the dashboard or [**schedule a call**](https://calendly.com/talk-to-specialist/30min) with one of our **experts** for **personalized guidance.**
