# How to view trial-based orders in TryBee? ### Try Orders – Managing Trial-Based Orders All orders placed through the **Try Before You Buy** model are automatically recorded within the **Try Orders** tab inside the **TryBee dashboard.** This centralized view enables merchants to efficiently **monitor, manage,** and take action on all **active** and completed **trial orders.** #### Accessing Try Orders To view **trial-based orders:** 1. Navigate to **TryBee – Try Before You Buy** within your Shopify admin. 2. Click on the **Try Orders** tab from the left-hand menu. Here, you will find a structured list of all **trial orders categorized** by status, including: **All, Pending, Captured, Overdue** If a customer has **not completed payment** and in the **trial period,** the order will appear under the **Overdue** section for immediate attention.
#### Viewing Order Details Each order is listed with essential information such as: **Order number, Customer name, Due date, Payment status, Order amount, Creation date**. To review complete order details, simply **click** on the **Order Number**. This will open a detailed view displaying: * Trial status and remaining days * Trial end date * Items kept by the customer * Individual product pricing * Customer information * Order Summary * Trail Details * Payment Information This detailed breakdown ensures **full transparency** into the customer's trial activity and purchase intent.
#### Payment Capture Process Payment handling is designed to be flexible and automated: * **Automatic Capture:**\ Once the **trial period ends**, payment is **automatically captured** for the items the customer chooses to keep. * **Manual Capture (On-Demand):**\ Merchants can **proactively collect payment** at any time by clicking the **Capture Payment** button within the order details page. This provides greater **operational control** when required. Once payment is captured: * The customer receives a **confirmation email.** * The **payment** is successfully **processed.** * The **order status updates** accordingly within the dashboard.
#### Viewing Orders in Shopify For additional reference or **advanced order management**, merchants can click **View in Shopify** directly from the **order details page**. This redirects to the native **Shopify order view**, allowing access to **Shopify’s built-in order** management tools and records.
The **Try Orders** tab serves as the operational hub for managing all **trial-based transactions**. From **monitoring overdue payments** to manually capturing charges and reviewing **detailed customer activity**, this section ensures complete control and **clarity** over your **Try Before You Buy workflow.** If you **need assistance**, you can contact our **support team** directly through the **in-app chat** within the dashboard or [**schedule a call**](https://calendly.com/talk-to-specialist/30min) with one of our **experts** for **personalized guidance.**
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